Retuurn & Refund Policy
At Wali Bazaar, we want you to be completely satisfied with your purchase. This page explains our return and refund process, eligibility and important information.
15-Day Return Eligibility
Eligible products can be returned within 15 days of delivery, subject to our return conditions.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 15 days of delivery.
Wrong Product Received
If you receive an incorrect item, report it within 15 days of delivery to arrange a return.
Missing Items
If an item is missing from your order, please contact us within 15 days of delivery.
Non-Returnable Products
Some products may not be eligible for return. Please check the product details before ordering.
Refund Process
Approved refunds are processed after the returned product is received and checked, in accordance with our refund policy.
Eligibility for Returns
A return may be considered if you receive a damaged product, a defective product, the wrong product, a missing item, or if there is any other issue covered under our return conditions.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible with your order details and supporting photos so we can review the issue.
Wrong Product Received
If you receive an item different from what you ordered, contact us with your order number and photos of the product so we can assist you.
Missing Items
If any item is missing from your order, please contact us with your order details and the name of the missing product.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, condition, or applicable supplier rules.
How to Request a Return
Follow the step-by-step process to request a return or report an issue with your order. Do not send any product back without our instructions.
Return Shipping
Return shipping responsibility will depend on the reason for the return and the applicable policy.
Refunds
If a refund is approved, it will be processed according to the applicable payment and fulfilment procedure.
Exchanges
Exchange availability depends on the product and the applicable return conditions.
Order Cancellation
Cancellation requests are subject to the applicable cancellation conditions and the stage of order processing.
Still Need Help?
If you have any questions about returns or refunds, please feel free to contact our support team. We are here to help you.